2. Shipping Policy
3. Return Policy
Last Updated: May 25th, 2018
This page explains our terms of service, which contains important information about your legal rights. When you use Curl Junkie Hair Products, LLC, you're agreeing to these terms. Everyday language summaries are provided for your convenience only and are not legally binding.
Your name, company, email address, phone number, billing address, and shipping address; Your Curl Junkie Hair Products, LLC user ID and password (if applicable); credit card information (if applicable); any account-preference information You provide us; and Your computer's IP address.
"Anonymous Information" means information and data that is not linked to Your Personally Identifiable Information and does not, by itself, permit the identification of an individual.
We collect basic client information, including Personal Information, in connection with the performance of the Services. We respect Your privacy, and We assure you that We will maintain and use this information responsibly.
We do not intentionally gather Personal Information from visitors who are under the age of 13.
Data We Collect from You:
The registration of an Account requires You to provide certain Personal Information, including a full legal name, current address, phone number, a valid email address and certain other information indicated as required. If You choose Services that require the payment of a fee, You will also be required to submit a credit card/debit card number, expiration date and billing zip code, which information will be kept on file in Our secure servers in order to process Your immediate order. Credit Card information is then no longer available to us in accordance with Banking Regulations.
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
We collect Personal Information from our customers that You share with Us while registering for an account, browsing our Site or during checkout on our Site. We use this information to provide You the Services, including supporting and processing orders, authentication and processing payments. We also use this information to improve our Services.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
Whether You are a customer of Ours or not, We collect Anonymous Data, including data about Our websites that You visit and how You browse, information about the device, operating system and browser You use, Your network connection, Your IP address and the date/time stamp for Your visit. If You are a customer of Ours, We will also collect data about how and when You access Your Account. We use this information to see which areas are most visited, which helps Us improve the quality of visitors' online shopping experiences by recognizing and delivering more of the features, services and products that Our visitors prefer. We may also use this information to provide You advertising or marketing.
Contests and Sweepstakes
With respect to persons age 13 or older, We collect Personal Information required to participate in certain contests, sweepstakes, and/or other giveaways (individually and collectively, "Promotions") that We conduct on social media/networking websites including, but not limited to twitter.com, facebook.com, instragram.com, and youtube.com (each, a "Social Media Site"), or on Our website. This information may vary but will typically include your first and last name, mailing address (including city, state, zip code and country) and e-mail address. It may also include additional information, such as telephone number, and information about your interests in and use of various products, programs and services. We will use any such Personal Information to contact You regarding Your interest in, or experience with, the Services, as well as for marketing purposes.
Use of Personal Information
As described above, We will use Personal Information to perform the Services, including to facilitate the creation of and secure Your account on our network and identify You as a user in Our system. We will also use Personal Information to contact You regarding Your interest in, or experience with, the Services, to provide You with support and to improve the quality of Our Site and Services. We may also use Personal Information for marketing purposes. For example, We may use information that You provide to contact You or send to You information regarding Us or our partners. We use Personal Information that You provide to Us or that is collected from partners to conduct automated decision making, including to assist us in screening merchant accounts for risk or fraud concerns.
We may use other third parties to help Us provide services and marketing to You, such as shipping or fulfilling orders, processing payments, monitoring site activity, identifying and preventing fraud, conducting quality assurance and testing, providing support, conducting surveys, and administering e-mails, and share with them Your Personal Information solely for those purposes.
If We share any Personal Information with any of these third parties, We will require that such information be used only to provide the services requested by Us and be maintained by them in strictest confidence.
We do not control the use by third parties of Your Personal Information that We collect, and its use by them will be in accordance with their own privacy policies. If you do not wish for Your Personal Information to be shared in this manner, You may opt not to purchase or use these third party services or to specifically express interest in Our partners products or services.
We will always ask for Your consent before sharing Your Personal Information with Third Parties for purposes other than those described herein.
A cookie is a small amount of data or pieces of text, which may include a unique identifier, and is typically sent to and stored on Your browser or device. Cookies are generally by websites to improve the browsing experience of a user. They typically enable websites to remember preferences and understand how people navigate or use a website, and can be used to provide a user with more relevant marketing and advertising.
Third parties that have content embedded on Our Site such as a social feature may set cookies on a user’s browser and/or obtain information about the fact that a web browser visited a specific website from a certain IP address. Third parties cannot collect any other personally identifiable information from Our websites unless You provide it to them directly. Any third party cookie usage is governed by the policy of the third party placing the cookie.
We partner with third party publishers, advertisers and other service providers to manage Our ads on other websites. These third parties may send cookies to Your browser or device to gather information about Your activities on Our Site and other sites that You visit. This information is then used to manage Our ads. For example, if You visit Our Site, You may see a Curl Junkie Hair Products, LLC ad when You visit another website or use a social media platform.
We may also use web beacons, tracking technology and other automated tracking methods on Our Site, in mobile applications and communications with You and in Our products and services, to track and measure performance and engagement on Our Site and Services and Our ads.
If You prefer not to accept cookies, You can set Your browser to either completely disallow cookies or have a browser alert You when a site is using a cookie. The exact method of disabling cookies varies depending on the browser You are using; please consult the Help option in Your browser for specific directions. Please note that if You reject or block all cookies in Your browser settings, You will not be able to take full advantage of Our services as some cookies are necessary for the site to function properly.
We have implemented and use Display Advertising to allow for Google Analytics Remarketing. You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using Google Ads Settings can also use the Google Analytics opt-out browser plug-in to prevent their data from being collected and used by Google Analytics.
You can opt out of targeted ads served via specific third party vendors by visiting the Digital Advertising Alliance’s Opt-Out page and the Network Advertising Initiative’s Opt-Out page. If You are a resident of the European Union, please see here.
You may deactivate Google Tag Manager with the help of a browser add-on if you do not want this website analysis. One such add-on can be downloaded at: www.ghostery.com/
There is no industry standard or understanding about how to respond to “Do Not Track” (“DNT”) signals. Therefore, unless otherwise required by law, We do not alter our data collection and usage practices when We detect DNT signals from Your browser.
Use of Forums / Discussion Boards
None of the information contained on Our website is medical, legal, business, or other advice or opinion. Any opinion expressed via this service is that of its author. Users are reminded that postings are automatic, instantaneous, and are not pre-reviewed. Additional facts and information on legal or other developments may affect the subjects discussed. Confidential information should not be discussed. We assume no responsibility for the content or consequences, direct or indirect, of communications by users.
If You provide to Us, or We otherwise collect, Personal Information, either directly or through a partner, We will take commercially reasonable precautions to protect the information from loss, misuse and unauthorized access, disclosure, alteration and destruction. We follow industry standards on information security management to safeguard sensitive information. Our platform (Provided by Volusion) is audited annually by a third-party qualified security assessor for compliance with PCI-DSS.
We will retain Your Personal Information for as long as Your Account is active or for as long as needed to provide You or our users with the Services. We also retain Your Personal Information for legitimate business purposes and to comply with the law. The precise periods for which We retain Your Personal Information vary depending on the nature of the information or why We need it.
We collect and retain indefinitely anonymous or anonymized information, such as website visits, in order to improve our Services.
Residents of the European Economic Area
Our operations are located in the United States. If You are located in the European Economic Area (the “EEA”), Your Personal Information will be transferred out of the EEA to the United States. Residents of the EEA have certain rights under European law with respect to Your personal data, including the right to request access to, correct, amend, delete or limit the use of Your personal data. If You are a resident of the EEA and Our customer or partner or a User of Our Site and You wish to exercise these rights, please contact us by emailing email@example.com with the subject line “Privacy”.
Our operations are located in the United States. If You provide information to us, the information will be transferred out of the European Union (“EU”) and Switzerland to the United States. Our Platform provider/Web Host Volusion, Inc. complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce (the “Privacy Shield”) regarding the collection, use and retention of personal information transferred from the EU to the United States (“EU Personal Data”). They have been certified to the Department of Commerce that they adhere to the Privacy Shield Principles. To learn more about the Privacy Shield program, and to view their certification, please visit http://www.privacyshield.gov.
We encourage You to contact Us should you have a Privacy Shield-related complaint. We will contact our provider and we will respond within 45 days. If We fail to respond within that time, or if Our response does not address Your concern, You may contact the International Centre for Dispute Resolution, the International division of the American Arbitration Association. Please visit http://go.adr.org/privacyshield.html for additional information and to file a complaint. Under certain conditions, more fully described on the Privacy Shield website, You may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted. We are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission. We may be required to disclose personal information in response to lawful requests by public authorities, including to meet the national security or law enforcement requirements.
Choices Regarding Your Personal Information
We understand that and value Your rights over Your Personal Information. We have taken steps to allow You to access, correct, amend, delete or port Your Personal Information and give You choices regarding the collection, use and sharing of Your Personal Information. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of Our marketing emails. If You are Our customer, You can update many types of Personal Information directly within Your Account settings. If You are unable to change Your Personal Information within Your Account settings, or if You are concerned about data collected as You visit Our Site, please contact us at firstname.lastname@example.org. Please understand that if You delete or limit the use of Your Personal Information, the Services may not function properly or certain Services may not be available.
We believe in providing a safe and secure shopping experience for all of our clients. We provide stringent and effective security measures on our website. It is our policy to never send private information, such as your credit card number, via e-mail, IM, chat or other unsecured means. In fact, this is a practice We recommend you adopt in all of Your Internet activities.
We currently only ship within the continental United States via UPS & USPS Priority Mail (USPS Priority is the only option for Alaska, Hawaii, Puerto Rico, and the US Virgin Islands). We ship to Canada via USPS International Priority mail. All orders of in-stock merchandise will be shipped within 24-48 hours of order receipt unless otherwise specified. This is our standard procedure and not a guarantee. Although we place a high priority on getting your order shipped as soon as possible, please note we make no guarantees as large orders, seasonal peaks, severe weather conditions or other circumstances may sometimes delay shipping.
During the holiday seasons, we will post a suggested final date to place orders using various shipping methods. This information is provided by our carriers and is in no way a "guarantee" that your package will arrive in time for that holiday. This is simply a courtesy we provide. To alleviate this possible disappointment, we would strongly encourage you to have your orders placed earlier than the suggested final date. Thank you for your understanding.
We currently ship via UPS and USPS within the continental United States via:
1. UPS Standard (ground): 2. UPS 2 Day 3. UPS Next Day
4. USPS Priority Mail:Contiguous U.S. (estimated time once order leaves warehouse to reach you) 2-8 business days-Ground.
Our shipping rates are currently $8.50 for USPS Priority Mail ($11 - for orders from $50-$99.99) and $8.00 UPS Ground for continental US orders only. Any other shipping options will be figured and charged according to weight and address. For orders over $100 (subtotal after any applicable discounts) you can choose free shipping via UPS Ground, or you can pay and choose USPS Priority Mail for a flat rate fee of $14.00. The free shipping option is only available via UPS Ground. Thanks!
Please note that UPS DOES NOT ship to APO/FPO addresses or PO Boxes.
You may also ship via USPS, but if you want to ship to a Military Address, APO, FPO or PO Box, you MUST ship via USPS Priority Mail. If you chose shipment via USPS Priority mail, you bear the risk if you do not receive your package and we have delivery confirmation. In such cases, we do not offer refunds or reshipment.
Our goal is to process all orders within 24-48 hours of receipt. Orders are processed and shipped during regular business hours (Monday through Friday 10:00AM - 4:00PM EST, excluding holidays).
For inquiries regarding your order, please send an email us to email@example.com.
Other Shipping Information
Once the carrier receives the package, we have no control over the actual delivery time it may take to be delivered. We declare that once the package has been handed to the shipping carrier that liability of the package no longer lies with Curl Junkie Hair Products LLC. We are therefore not liable for lost or stolen merchandise. Curl Junkie Hair Products LLC will not refund or reship any package that has been marked as "Delivered" by the carrier even if recipient claims non-receipt. It is possible that the package was left with neighbors, between the doors, etc. We suggest that the recipient contact the delivering carrier to verify where parcel was placed. Curl Junkie Hair Products LLC has no control over a carrier's decision if your location is considered "safe" to leave a package. If this happens the carrier (UPS) will leave a notice notifying you that an attempt was made for delivery. You must follow the carrier's directions on the notice for delivery of your package. If any package is returned to Curl Junkie Hair Products LLC for any reason (such as an inaccurate shipping address), a $2 restocking fee plus shipping & handling charges will be deducted from your refund. If you then wish to have us re-ship the item(s), you must pay for the new shipping & handling charges prior to shipment.
Please note that for the safety of all of our customers, we cannot accept exchanges or returns as we cannot verify if the product was opened and/or used. However, if we sent you the wrong item, please contact customer service at firstname.lastname@example.org within 10 business days of receipt to arrange for a re-shipment of your corrected order at our expense. You must ship the incorrect item back to us in its original packaging with your packing slip enclosed. Once we verify that the item(s) was incorrect, we will reship the correct item(s).
Damaged in Shipping
If your shipment was damaged in transit, contact customer service at email@example.com and we will gladly arrange to send you a replacement. You must ship the damaged item back to us in its original packaging with your packing slip enclosed. Once we verify that the item(s) were damaged, we will reship the correct item(s). Any product(s) returned must follow our Return policy above.
In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges).
Orders may be canceled at any time prior to shipment, but since orders ship quickly you should try to contact customer service before 1 p.m. of the day you placed the order (If you place an order before 9am EST, it will likely be shipped that day, so please be sure of your order in this case). If you would like to cancel your order you must send an email to firstname.lastname@example.org. Once orders are shipped the sale is considered final and cannot be canceled.
Payment is expected upon completion of placement of the order. If you choose to pay via Paypal, the system will take you to the Paypal site to complete payment. You must complete payment at that time to prevent your order from being canceled. We cannot follow up on every order that does not complete the Paypal process.
Hair products are not considered perishable but may be damaged by weather and temperature extremes. Please ship to an address where your products will NOT be left out to bake, freeze, or be exposed to inclement weather. Damage from inclement weather as well as excessive heat and/or freezing is not covered by Curljunkie.com/Curl Junkie Hair Products LLC or the carrier. Weather and temperature damages are your responsibility.